Workshops, Masterclasses & Seminars -
Workshop Details

In This Section:

Find a Workshop, Masterclass or Seminar:

Workshops, Masterclasses & Seminars

AA Quality Awareness

  • How quality gives you a competitive edge
  • AA quality standards and grading – the benefits
  • Understanding what the inspector is looking for
  • Factors affecting AA star ratings, merits and rosette awards
  • Implementing changes to meet industry standards
  • Improving service quality – practical tips and ideas
  • Measuring customer feedback and business improvements

Back to Top

Adding Value to Your Restaurant

  • Developing your offer
  • Increasing customer satisfaction
  • Knowing your business
  • Improving productivity
  • Using technology
  • Upselling and merchandising
  • Measuring customer feedback
  • Making improvements

Back to Top

Boosting Sales & Productivity

  • What are your markets?
  • How do you sell to them?
  • What are your USPs?
  • Building sales relationships
  • Sales techniques
  • Productivity – measuring it, achieving it!

Back to Top

Direct and E-Marketing

  • Tactical direct mail
  • Email marketing that works
  • Working your website harder
  • Successful pay-per-click advertising
  • Using online booking engines
  • Non-offensive personal selling

Back to Top

Induction Mentor Training

  • Developing your skills as an Induction Mentor
  • Creating a learning environment
  • Giving feed back that gets results
  • National recognition for you and your staff
  • Each business attending will receive:
    • a Best Practice Induction Pack with flip presenter pack / CD
    • a Mentor Skills Guide
    • Training Checklists

Back to Top

Managing Service Excellence

  • Benefits and consequences of the customer experience
  • Getting it right - what a feeling!
  • What stops you getting it right?
  • Tools and techniques for service excellence
  • Action planning and follow up

Back to Top

Using Regional Produce

  • Building local partnerships - the benefits
  • Local produce in the region
  • Sourcing regional suppliers - a practical guide
  • Choosing the right supplier for you
  • Developing the supplier relationship
  • Marketing regional produce to your customers
  • Using regional produce - practical tips and ideas
  • Demonstrations and tastings by Idris Caldora, Academy of Culinary Arts

Back to Top

VAQAS Quality Awareness

  • VAQAS - Visitor Attraction Quality Assurance Service
  • Quality assurance – the benefits
  • Quality demonstrations
  • Walkaround at host venue
  • Best practice examples
  • First impressions – getting it right
  • Effective marketing – selling your attraction
  • Lasting impressions – creating more repeat visits

Back to Top